FAQs

Hodi Hodi connects you with skilled professionals for beauty, health, wellness, and dining services delivered conveniently to your home, office, or other preferred location.
You can browse our service categories (Beauty, Health, Wellness, Dining) here.
Currently, you do not need an account to book.
Once you've found a professional you like, you can view their profile and submit a service request with details about the service you need, your preferred date, time, and location.
We are currently serving downtown Toronto's East Waterfront and South Core communities. Email us at karibu@hodihodi.ca to find out when we'll be coming to your area!
Travel fees are included for locations within our service areas. . A travel fee will be applied outside of a Providers designated service areas.

Service provider profiles often include descriptions of their experience, specialties, and any relevant certifications. We encourage you to review this information before booking.
You can schedule a booking anytime, any day!
You can book a service up to 14 days in advance using the associated provider's booking link on their profile.
- Browse: Explore our service categories for specific services in your area.
- Connect: Review provider profiles, rates, and select your chosen service provider.
- Experience: Enjoy your personalized service and you'll have the opportunity to leave a review afterward.
Our providers specialize in their respective fields. If you'd like to book two different types of services (e.g., a haircut and a massage), you will need to book with two separate professionals and create two separate bookings.

We offer secure online payments through the Stripe platform. A payment link will be sent to you directly following your booking confirmation.
We accept secure online credit and debit card payments when you book your services. Tips can be provided online when paying or given directly
Yes, we use secure payment gateways to ensure your financial information is protected at all times.
You are responsible for paying for your services upfront. However, we provide receipts for all Registered Massage Therapy (RMT) massages that you can submit to your insurance provider for reimbursement.
Please inform us and your massage therapist upon booking and at the beginning of your appointment that you require an insurance receipt. Ensure the email address provided during the booking is the one you want the receipt sent to. Also, provide your full name exactly as you would like it to appear on the insurance receipt in the booking form

Simply provide a clear space near an electrical outlet for the provider to set up. Your provider will arrive with all the necessary supplies and equipment for your service. To ensure the best results and a pleasant experience, please provide:
- Sufficient space for the service to be provided.
- Good air circulation without strong odors.
- Clean work areas and tabletop surfaces (if applicable to the service).
- Satisfactory lighting for optimal visibility.
- If you have pets, please ensure they are in a separate area during the service to avoid any interruptions.
Specify parking instructions (e.g. visitors, driveway, street, paid) and garage/building entrance buzz codes in the "Apt, Unit, Floor” section. Paid parking expenses will be invoiced to your account.

We encourage open communication with your service provider during your appointment. If any issues arise, please do not hesitate to contact our customer support team at karibu@hodihodi.ca, and we will do our best to assist you and find a resolution.
If you experience any issues or problems with your service after it has been completed, please contact our front desk concierge via email at karibu@hodihodi.ca. Our team will work promptly to address your concerns and ensure your satisfaction.
After your service is complete, you'll have the opportunity to submit a review and rate the professional. Your feedback is valuable and helps other clients make informed decisions.

To reschedule your service, please contact us here.
You can view our detailed cancellation policy here. To cancel your service, please contact us here.
If you miss your scheduled appointment without providing a cancellation, the full service amount will be charged. This policy is in place to help cover the travel expenses and the provider's time, as well as the lost opportunity to serve another client.
Yes, to avoid any service fees, you must reschedule or cancel your appointment at least 24 hours in advance of the scheduled time.
A 20% fee applies to same-day rescheduling. Rescheduling or canceling your appointment with more than 24 hours' notice is free of charge. You can view our full cancellation policy here.